We can help you with...
Translating business objectives, performing gap analyses and mapping your business processes to Microsoft Dynamics 365
- Solution Design and Implementation
Defining data models and entities, performing configuration and designing high-value business workflow and processes
- Reporting and Insights
Creating reports, dashboards and integration with Power BI
- Configuration and Customization
Extending Microsoft Dynamics 365 with Customization Development Services
Connecting Microsoft Dynamics 365 to back-office enterprise-resource-planning and line-of-business applications
- Deployment and Adoption
Deployment, 'go-live' support, as well as training for your users
- Ongoing Support and Maintenance
We can provide you with ad-hoc support, help desk facilities and service level agreements
What does it do?
Dynamics 365 will satisfy the needs of most organizations. The list below describes what Dynamics 365 can do for your business:
Dynamics 365 Sales
Find the right opportunities, build trusted relationships, and take swift action with Dynamics 365 for Sales—sales force automation with unified relationship data and built-in AI.
- Identify the right buyers
Increase conversion and win rates with lead and opportunity scoring based on advanced scoring models for likelihood to convert and buy.
- Connect with prospects
Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.
- Tailor engagement
Deliver in-the-moment and relevant interactions based on embedded insights that recommend personalised talking points and next best steps.
- Optimise email engagement
Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their communications.
- Keep relationships on track
Focus on high priority customers with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.
Dynamics 365 Customer Service
Personalize customer service and create effortless support experiences through any channel and on any device.
- Deliver value at every touch point
A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.
- Guide agents to optimal outcomes
AI-driven insights guide agents to the right actions by surfacing relevant information exactly when they need it.
- Resolve issues proactively
Avoid service and support issues with predictive care. Analyse data from connected devices and take action before warning signs become a problem.
- Engage with customers on any channel or device
Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for quick resolution.
Dynamics 365 Marketing
Turn prospects into business relationships. Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing results.
- Create and nurture leads
Generate more leads across multiple channels and nurture sales-ready leads with personalised experiences.
- Align sales and marketing
Prioritise leads, automate hand-off, and empower sellers with shared information and connected processes.
- Make smarter decisions
Improve marketing ROI with embedded intelligence and analytics that track marketing performance.
- Innovate with a modern and adaptable platform
Enhance your automated marketing capabilities with an application that’s easy to tailor, extend, and connect to other apps and services you already use.
Dynamics 365 Field Service
Innovate with proactive service. Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
- Drive operational efficiency with IoT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
- Engage your customers
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
- Optimise your resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
- Innovate with an adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
- Make technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
- Modernise field service with mixed reality
Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.
Dynamics 365 Project Service Automation (PSA)
Profit from your projects. Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
- Manage projects with confidence
Plan and deliver successful projects using a predictable and customer-centric service delivery model.
- Increase productivity
Empower your service professionals to deliver their best work through intuitive and collaborative tools.
- Optimize your resources
Anticipate resource demand and ensure the right resources are on the right projects, keeping utilization high.
- Innovate with a modern and adaptable platform
Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.
- Forecast project profitability
Prioritize project-based sales opportunities with built-in intelligence to plan for successful outcomes.
Dynamics 365 Business Central
Accelerate your business growth. Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 Business Central helps businesses adapt quickly to changing market demands and drive rapid business growth. Read more about what Business Central can do for your business.
Tell me more...
Call us now on 1300 667 577 to talk to one of our specialists or use our contact form here.
We will be more than happy to discuss your specific needs and arrange a no obligation demo and free trial.