Microsoft Dynamics 365 Field Service


Empower Your Field Operations with Dynamics 365 Field Service

Welcome to TTS, your trusted partner for transforming field service operations using Microsoft Dynamics 365 Field Service. Our comprehensive services cover strategy, design, and implementation to help organizations optimize their field agents' productivity, enhance customer service, and empower field workers. With Dynamics 365 Field Service and the Power Platform, we enable organizations to deliver seamless and efficient field service experiences.


Implementation of Dynamics 365 Field Service:


At TTS, we specialize in implementing Dynamics 365 Field Service for organizations across various industries. Our expert team works closely with your organization to understand your unique field service requirements and challenges. We design and configure customized solutions that align with your business goals, ensuring a seamless and successful implementation of Dynamics 365 Field Service.



Features of Dynamics 365 Field Service:


Dynamics 365 Field Service offers a robust set of features to streamline field operations and deliver exceptional service experiences. Some key features include:

  1. Work Order Management: Effectively manage work orders, scheduling, and dispatching to ensure efficient field service delivery.

  2. Resource Optimization: Optimize resource allocation, schedules, and routes to minimize travel time and maximize field agents' productivity.

  3. Inventory Management: Track and manage inventory, tools, and equipment, ensuring field workers have the right resources at the right time.

  4. Customer Communications: Enable seamless communication between customers, field agents, and back-office teams through real-time updates and notifications.

  5. IoT Integration: Connect field equipment and devices to monitor and proactively address maintenance needs, reducing downtime and optimizing service delivery.

  6. Mobile Field Service: Empower field agents with mobile apps that provide access to work orders, customer information, inventory, and on-site diagnostics, enabling them to deliver service efficiently and effectively.


Benefits of Dynamics 365 Field Service and the Power Platform:


  1. Enhanced Field Agent Productivity: Dynamics 365 Field Service equips field agents with the tools and information they need to complete service tasks efficiently. Mobile apps enable access to work orders, customer details, and real-time updates, enabling agents to deliver service on the go.

  2. Improved Customer Service: With Dynamics 365 Field Service, organizations can provide exceptional customer experiences. Real-time updates, automated appointment reminders, and efficient service delivery lead to increased customer satisfaction and loyalty.

  3. Optimized Resource Allocation: Dynamics 365 Field Service's resource optimization capabilities help organizations make informed decisions about resource allocation, ensuring the right technicians with the right skills are dispatched to the right location, maximizing efficiency and reducing costs.

  4. Streamlined Workflows and Processes: Dynamics 365 Field Service automates and streamlines field service processes, reducing manual tasks, eliminating paperwork, and ensuring consistent service delivery across the organization.

  5. Integration with Power Platform: Leveraging the Power Platform's low-code capabilities, organizations can extend the functionality of Dynamics 365 Field Service. Build custom apps, automate workflows, and create immersive experiences using Power Apps, Power Automate, and Power BI.


Field Service Mobile and Power Apps Sites:


Dynamics 365 Field Service provides field workers with powerful mobile applications that enable them to access critical information, collaborate with team members, and complete service tasks efficiently. With field service mobile apps, technicians can view work orders, capture customer signatures, document service details, and even work offline when network connectivity is limited.

Power Apps Sites allow organizations to create custom web and mobile experiences for field service scenarios. Build self-service portals for customers to request service, empower field workers with real-time data, and enable collaboration between field agents and back-office teams.


Partner with TTS for Optimized Field Service Operations:


At TTS, we have the expertise and experience to transform your field service operations using Dynamics 365 Field Service.


Tell me more...


Call us now on 1300 667 577 to talk to one of our specialists or use our contact form here.

We will be more than happy to discuss your specific needs and arrange a no obligation demo and free trial.