Microsoft Business Solutions


With our expertise in strategy, design, and implementation, we empower organizations to maximize the potential of Dynamics 365 and drive digital transformation across sales, customer service, marketing, and field service. Our services leverage the power of Microsoft AI technologies to supercharge your business processes and deliver exceptional customer experiences.


Implementation of Dynamics 365 Customer Engagement Apps

We specialize in implementing Dynamics 365 Customer Engagement Apps for Sales, Customer Service, Marketing, and Field Service. Our team of experts collaborates closely with your organization to understand your unique requirements and challenges. We design and configure customized solutions that align with your business goals, enabling you to leverage the full capabilities of Dynamics 365.


The Power of AI business


Microsoft Copilot brings a suite of powerful AI features to Dynamics 365, enabling intelligent automation and enhanced decision-making. With Copilot, you can harness the following AI capabilities across various Dynamics 365 modules:


Sales AI Features

  • Predictive Lead Scoring: Identify high-potential leads based on historical data and prioritize sales efforts accordingly.
  • Opportunity Insights: Gain proactive insights and recommendations to drive deal closure and increase win rates.
  • Relationship Analytics: Understand relationship health and identify areas that require attention or improvement.


Customer Service AI Features

  • Case Routing and Classification: Automatically route and categorize customer cases for efficient resolution.
  • Knowledge Article Recommendations: Suggest relevant knowledge articles to agents based on case content, improving response time and accuracy.
  • Service Insights: Identify trends and patterns in customer service data to uncover opportunities for process improvement.


Marketing AI Features

  • Customer Segmentation: Leverage AI-powered segmentation to target specific customer groups with personalized marketing campaigns.
  • Email Engagement Analytics: Analyze customer email interactions to optimize marketing strategies and improve campaign effectiveness.
  • Social Listening: Monitor social media platforms to understand customer sentiment, identify trends, and enhance marketing strategies.


Field Service AI Features

  • Predictive Maintenance: Utilize AI algorithms to predict equipment failure and schedule proactive maintenance, minimizing downtime.
  • Resource Optimization: Optimize technician schedules and routes based on AI-driven insights, reducing travel time and improving efficiency.
  • Remote Assist: Empower field technicians with real-time remote guidance and expertise through mixed reality and AI-powered collaboration tools.


The Benefits


Partnering with us for your Dynamics 365 implementation brings a wide range of benefits to your organization, including:

  1. Streamlined Operations: Dynamics 365 automates and streamlines critical business processes, eliminating manual tasks and reducing operational complexities.

  2. Enhanced Customer Experiences: By leveraging the power of Dynamics 365, you can deliver personalized and consistent customer experiences across multiple touchpoints, improving customer satisfaction and loyalty.

  3. Actionable Insights: Microsoft AI technologies embedded in Dynamics 365 enable you to gain deep insights from your data, empowering data-driven decision-making and helping you identify new opportunities for growth.

  4. Scalability and Flexibility: Dynamics 365 is a scalable platform that grows with your organization, adapting to changing business needs and allowing seamless integration with other Microsoft applications and services.

  5. Low-Code Development: The Power Platform, which includes Power Apps, Power Automate, and Power BI, empowers citizen developers to build custom applications, automate processes, and gain actionable insights without extensive coding expertise.


Partner with us at TTS to unlock the full potential of Dynamics 365 Customer Engagement. Our expertise in strategy, design, and implementation, combined with Microsoft AI technologies, will empower your organization to achieve digital transformation, drive operational efficiency, and deliver exceptional customer experiences.

Contact us today to begin your Dynamics 365 journey.


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Call us now on 1300 667 577 to talk to one of our specialists or use our contact form here.

We will be more than happy to discuss your specific needs and arrange a no obligation demo and free trial.