Length
1 Day
Price
$770 AUD
Audience
End User \ Information Workers
This Revision
A
Technology
Microsoft Power Platform
Delivery Method
Instructor Led Classroom and Virtual
On Demand
On Demand Version Available
Language
English

MB-210T01: Dynamics 365 for Customer Engagement for Sales

 

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.
Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal.  Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.

Audience profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

At course completion

After completing this course, you will be able to:

  • Install and configure the application
  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Utilize analytics tools with customer data

This course maps directly to the exam MB-210: Dynamics 365 for Sales.

 

Course Schedule

Please note all Instructor Led Classroom and Virtual courses will be in Australian EST time zone.

  •  Brisbane

From Feb 2019 - Call for details

  • Sydney

From Feb 2019 - Call for details

  • Melbourne

From Feb 2019 - Call for details

  • Perth

From Feb 2019 - Call for details

  • Canberra

From Feb 2019 - Call for details

  • Auckland

From Feb 2019 - Call for details

  • Virtual Instructor - Attend from the comfort of home or office

 From Feb 2019 - Call for details

  • Private Group Training 

Contact Us

Module 1: Sales Overview

In this module you will learn the basics of sales in Dynamics 365. We will install and configure the application as well as learn about security roles, key terms and the data model.

Lessons

  • Sales overview
  • Configuring Sales
  • Module summary
After completing this module, you will be able to: 
  • Install and configure the sales application.
  • Identify common sales scenarios.

Module 2: Working with Opportunities

In this module you will learn how to manage customer data records, use built in sales tools and take a lead to an opportunity.

Lessons

  • Manage customers
  • Working with opportunities
  • Embedded intelligence
  • Playbooks
  • Integrated sales tools
  • Module summary
After completing this module, you will be able to:
  • Create customer records.
  • Use sales tooling. 

Module 3: Quotes to Orders

In this module you will learn how to use quotes and orders to further use Dynamics 365 for Sales to manage your sales opportunities to closed deals.

Lessons

  • Order processing overview
  • Manage product catalog
  • Create and manage quotes
  • Create and manage orders and invoices
  • Module summary
After completing this module, you will be able to:
  • Create and use the product catalog.
  • Add quotes to opportunities
  • Complete a sale with an order.

Module 4: Sales Analytics and Insights

In this module you will learn how to create and use goals; integrate with PowerBI and enable Sales AI.

Lessons

  • Overview
  • Power BI
  • AI for Sales
  • Modules summary
After completing this module, you will be able to: 
  • Create and use goals.  
  • Integrate with PowerBI.  
  • Enable Sales AI functionality.

 

Prerequisites

Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM.  As a minimum, students should attend the prerequisite course ‘Introduction to Microsoft Dynamics 365’.