Managed Services

Overview

 

Services that help you manage the risk that comes with owning business applications and systems built on Microsoft Dynamics 365 and the Power Platform.


Did you know that Microsoft releases two major updates to Dynamics 365 and the Power Platform each year? Updates can contain new features, fixes and can also change how a solution looks and behaves to the end-user.

 

Updates can also depreciate features, they can also make changes that could conflict with your customizations. The last April release contained over 400 product updates to the Dynamics 365 and Power Platform suite of technologies, including Power Apps, Power BI and Power Automate.


You can read more about how Microsoft updates Dynamics 365 and the Power Platform here: read about updates


Do you know how these frequent updates will affect your particular deployment? or your particular customizations and configuration?

 

We are here to help you keep on top of things.

 

Using our years experience and understanding of how Microsoft and Dynamics 365 works, we have designed a range of tools and methodologies to help you manage the risk.

 

Make our team an extension of yours. Contact us today to speak with one of our consultants... 

 

Benefit from our experience...

 

  • Strategy and Advisory

We will work with your team to prepare and implement a proactive strategy to manage the risk that is involved with deploying, managing and supporting Microsoft Business Applications. Take advantage of our 10 year experience gained from training and working with similar organizations to help implement best practice policies, ALM strategies and governance frameworks that grow organically as your organization grows.  

 

  • Microsoft Updates Notification

Did you know that Microsoft releases two major updates to Dynamics 365 and the Power Platform every year. Keeping up to speed with Microsoft's update roadmap is a full time job. Take advantage of our expertise in this area. We live and breathe Microsoft Business Applications. We will notify you of any impact well before the update goes to General Availability. We will also help you review, identifying risk, test updates and retrain your users where needed. Need help moving to the new Unified Client Interface by the December 2020 deadline? We can get you there before its too late.

 

  • Change Management

We will work with your team to create and manage a successful change management strategy between your Sandbox, Test and Production environments that works with your organization culture. We help organizations just like yours implement Microsoft Power Platform Build Tools for Azure DevOps and the Power Apps Center of Excellence (CoE) governance framework.

 

  • User and Team Guidance

As Microsoft Business Applications evolves you will need to ensure your users are aware of any changes that affect them. Updates to Dynamics 365 and the Power Platform often include interface changes across the all interfaces and devices. We can upskill your users where necessary so they know what to expect.

 

  • Vendor Liaison

Its common practice to outsource the meat of a Microsoft Business Applications project to an external 3rd party vendor. Sometimes it's beneficial to have a neutral party work with you and your users when it comes to understanding the Microsoft Business Applications 'speak', understand the 'how it was done', and also to ensure you are ready to support the system internally after hand-over. Our services include end-user adoption strategy and training as well as working with your IT staff to ensure a smooth transition from the vendor to internal support.

 

  • Licensing

Paying more than you need to is a very common scenario for most organizations when it comes to licensing Microsoft Business Applications and related technologies. We will work with you to plan and implement an optimized licensing strategy that often saves our customers thousands of dollars every year.

 

  • New Apps, Solutions and Customizations

How do you know your new apps, customizations or solution will coexist with what you currently have in Microsoft Business Applications? We can work with you to identify areas of risk, guide your customizers and developers, and ensure your next changes work without issue, the next update and your 3rd party solutions.

 

  • Custom Reports, Dashboards and Insights

Need a custom report or dashboard built that utilizes data in the Common Data Service? Don't have a report developer to do this? We can help you create reports and dashboards in Power BI that integrate with Dynamics 365 data and share them with your users.

 

  • Best practice Configuration and Customization

Sure, it's fairly straight forward to customize Dynamics 365 and Power Apps, but how sure are you of the best approach to take? Let us guide you...

 

  • Integrate Microsoft Business Applications with anything!

Connecting your Apps to external systems and data sources is a very common need for most organizations who want to consolidate. We have all kinds of tools that can help you do this.

 

  • Sometimes you just want to ask a Question

Your users can ask questions via our online Helpdesk or attend one of our weekly Webinars. Manned by Microsoft Business Applications experts - we will know the answer...

 

  • Ongoing Support and Advisory

We can provide you with Ad-Hoc Support, Help desk facilities and Service Level Agreements if needed (*Additional costs may apply).

 

 

I'm interested. What's the next step?

 

Call us now on 1300 667 577 to talk to one of our specialists or use our contact form here.

We will be more than happy to discuss your specific needs and arrange a no obligation demo and free trial.