"A better solution for the Employment Services Industry..."
"With the ever changing landscape that is the Employment Services industry, Employment Services providers need a solution that will grow with their business, a solution that delivers guaranteed value today and tomorrow, and a technology partner that can keep up with the latest industry and technical developments."
escrm is the only solution developed specifically for the Employment Services industry in Australia by a Microsoft Certified Gold Partner (can also be customised to the UK, USA and Canadian markets).
Built on proven technologies like Microsoft Dynamics CRM (currently used by 1000's of organisations worldwide including DEEWR in Australia), escrm allows Employment Services providers to track and manage all business activity through an integrated experience that includes CRM, Intranet, Website, Business Management and ESS.
escrm increases consultant and manager productivity by managing caseloads through Microsoft Outlook and tracking all activity such as time spent with Contacts, Job Seekers and Employers. escrm provides the tools that allow branches, departments and teams to work collaboratively and intelligently with Job Seeker\Vacancy suggestive skills matching 'smarts' that make it easy for consultants to perform their jobs, secure placements and increase the likelihood of successful outcomes.
Managers benefit from powerful search and reporting as well as claim, branch and consultant KPI dashboards and forecasting tools that integrate with your live DEEWR data.*
escrm is the only employment services solution that can integrate all of your systems together through seamless integration with Microsoft Outlook 2007\2010. Activity and data captured on your Intranet, your Website and DEEWR systems* is pulled directly into Outlook to significantly reduces double data entry and maximize efficiency through business process automation and workflow.
escrm will keep providing value to your business with a range of optional modules that include: HR and Employee Management, Marketing Campaign Management, Financial System integration with MYOB\QuickBooks\AX\GP\NAV, Policies and Procedures module (Quality Assurance framework and ISO), SharePoint Intranet integration and Website Forms and Tools integration.
For the Australian marketplace, escrm supports '2 way' integration with ESS without limitation. You choose what and when to synchronize with ESS.
It's time for a better solution for the Employment Services industry. It's time for escrm.
(Please read the full list of features below)
escrm - Employer Portal (Website Integration)
escrm - Consultant Activity Dashboard (Microsoft Outlook Integration)
Custom Customer Relationship Management (XRM) solution tailored to meet the needs of the Employment Services Industry built upon award winning Microsoft technology used by thousands of organizations worldwide
Developed specifically for the Australian market (JSA and DES) but can be applied to Employment Services in the UK, USA and Canada
Track all activity and time spent – Phone Calls, Emails, Appointments, Sessions, Tasks , Letters and Reverse Marketing*
Manage Job Seekers, Employers, Contacts, Vacancies and Placements
Relate Claims to Placements and manage Outcomes*
Dynamic Online Forms (Skills Assessment, Needs Assessments etc.)
Intelligent EPF* Purchase Order Forms with approval Workflow
Integrates with DEEWR Systems to provide 2 way integration (BDF and ESS*)
Manage work experience and work for the dole programs*
Manage volunteering and apprenticeships programs
Integrated Training Management – Training Courses, Schedules, Attendees, Resources, Trainers
Post placement support (PPS)* service desk – Track support, time and relate claim evidence\documentation
Financial system integration with MYOB, QuickBooks, AX, NAV and GP
Work collaboratively across multiple sites, regions, branches and teams
Seamless Integration with Microsoft Outlook 2007\2010
Supports remote and field workers (Disconnect – Work – Synchronize)
A choice of interfaces – Outlook, Mobile or native Web Forms
Powerful in built Job Seeker \ Job Vacancy ‘suggestive’ skills matching
‘Snap-shot’ style Business Intelligence Dashboards for Branch\Consultant KPI and Claim revenue*
Powerful ‘Self’ Customisable Reports and Charts
Custom Workflows specific to Employment Services business processes
Find information quickly and easily with powerful Enterprise Search (Assessments, Forms, Documents, Job Seekers, Employers, Contacts and Colleagues)
In-built Marketing tools - Create and manage targeted Marketing Campaigns
Custom Employment Services Intranet with CRM integration
‘Self-help’ web registration and vacancy management for Employers
Employer Pipeline
Optional Integrated internal HR and Employee Management module
Optional Integrated Policies and Procedures module (QA\ISO Management)
Highly customisable – Create new forms and start tracking new business activity within minutes
Developed on the well supported and respected Microsoft Dynamics CRM, Microsoft SharePoint and Microsoft Outlook technologies
Full Training provided as part of the solution delivery by Microsoft Certified Trainers
Ongoing support provided through transparent service level agreements (SLA) as part of the solution delivery
escrm - Customised Intranet for Employment Services (Microsoft SharePoint)
Why have five different systems in your Employment Services organisations when you could have one!
We have introduced five 'optional' components for escrm in the 'Business Management Suite'.
As Employment Services providers have the same common challenges as any other business we have recognized this need and now offer internal management components that include HR and Employee Management, Marketing Campaign Management, Financial System Integration (MYOB and QuickBooks) and a Policies and Procedures Module to help maintain a Quality Assurance Framework or ISO Accreditation.
The Benefits
- A full suite of common internal Business Management solutions customised for the Employment Services industry
- Seamless integration with Microsoft Outlook - Your users can use Outlook to do everything (if they want to!)
- Your users have one login (not five!)
- Users can only see and do what they are allowed to see and do
- Customisable to your exact requirements
- Integrates with your Financial Systems, Website and Intranet
- One system, one support agreement with one point of contact
- For more benefits and information download the brochures below
HR and Employee Management for Employment Services
Marketing Campaign Management for Employment Services
Policies and Procedures Management (ISO and QA) for Employment Services
escrm extends on Microsoft Outlook to present the user with a familiar dashboard that is unique to their activity. escrm is intuitive and provides the user with tools to easily find information, documents and data anywhere in the organisation or outside the organisation pulling from live data from DEEWR systems*.
escrm dashboards provide users with a 'snap-shot' view of key business activity presented in easy to understand charts, lists, graphs and gauges helping them to more productive and make better informed decisions.
escrm - Managers Dashboard (Microsoft Outlook Integration)
escrm - Claim Forecaster (Microsoft Outlook Integration)
- Financial performance by region, branch, department or consultant
- Report on consultant activity over time(emails, phone calls, tasks)
- Forecast claim revenue for placements
- Create your own custom reports without the need of technical expertise
- Search Documents, Job Seekers, Employers, Vacancies, Placements and any other piece of information in your organization.
- Track Reverse Marketing in real time
- Report on all Job Seeker assessment, activity and training
- Save frequently viewed reports and run them when needed
- Built in filtering allows you to manipulate results, compare historical data and perform 'What it' scenarios
- Reports and Dashboards can be saved and viewed in Outlook or on the SharePoint Intranet
- Reports can be downloaded as Excel, Word or PDF, allowing
manipulation within familiar tools
Easily create your own custom forms and attributes. Start capturing and tracking new information straight away.
Create your own custom reports to pull in related information to make better informed decisions. escrm takes the
emphasis away from relying on technical IT to perform necessary customisations and puts the power in your hands.
Alternatively, get us to customize escrm for you. We can practically customise or create any item you want in the system to manage new parts of your business or simply add and start capturing an additional piece of information.
escrm provides complete '2 way' integration with ESS via specialised technology that is supplied to us and supported by Microsoft. With escrm, Employment Services providers can choose what they want to upload to ESS and download to escrm without limitation. A totally integrated solution.
In addition, escrm does not require ISO accreditation to take advantage of the '2 way' integration.
All of our solutions are developed using Microsoft 'best practice' methodology and do not use 'Screen\Data Scrapping' techniques to provide '2 way' integration with DEEWR systems.
More details on 'Screen\Data Scrapping' can be found here.
TTS are committed to the proposed DEEWR approved EWS (External Web Services) project. EWS is built using Microsoft technology (WCF - Windows Communication Foundation) and therefore will easily integrate into escrm which in turn is built upon Microsoft Dynamics CRM and SharePoint.
TTS has extensive knowledge across all DEEWR QA requirements for the EWS project in regards to ISO:27002 and therefore can advise accordingly.
TTS is one of 26,000 Microsoft Partners worldwide. Being part of a large support network backed by an industry heavy weight like Microsoft provides us with the ability to offer you and your business 'best of breed' services, peace of mind, knowledge, experience and commitment.
TTS are a Microsoft Gold Certified Partner, the highest level of accreditation with multiple competencies recognized by Microsoft in Consulting, Software/System Development, Support and Training. This means our people, products, services and practices are continuously under scrutiny and have to meet exceptional levels of standards to maintain our accreditation.
Microsoft sums up it's vast partner program and participating levels in the following article here.
IT Systems are significant investments for businesses. A core software solution can quickly become the backbone of an organisation. Before you take the jump and invest into a software system for your business, ask some additional questions to ensure the solution and provider has the capability to deliver value today and moving forward into the future.
escrm is offered as an on-premise solution or delivered through the cloud (hosted).
Contact us for more information and prices.
escrm is developed specifically for the Australian market (JSA and DES) but can be applied to Employment Services in the UK, USA and Canada.
Contact us for more information about our reseller partner program.
To find out more about escrm please call one of our consultants who will be glad to arrange a consultation so that we may understand your requirements further or even a 'live' internet demo of the escrm product.
Call us now on 1300 667 577 or register your details here.
(*Australian market feature - can be customised for UK, USA and Canadian markets)