This course is designed for experienced IT professionals, providing an insight into the required skills to manage and deploy Microsoft Dynamics 365.
Attendees of this course will gain an in-depth understanding of the methodologies to create a customer organizational structure, learn how deploy and administer the Dynamics 365 environment, integrate Dynamics 365 with other applications such as SharePoint and Exchange, and integrate with Microsoft Outlook and Dynamics 365 mobile apps.
At Course Completion
After completing this course, students will be able to:
The course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments. This course considers V9.* releases of Dynamics 365 Customer Engagement.
This course has been reviewed and tested by the external body ProCert Quality Courseware Review.
Module 1: Introduction to Dynamics 365 Deployment
This module introduces the concept of customer engagement online deployment for Microsoft Dynamics 365. You will learn about the tools and resources that are available to IT professionals and developers as well as best practice methodologies and fundamentals.
Lab 1: Dynamics 365 Developer Orientation
Module 2: Creating a Customer Organizational Structure
This module introduces the concept of designing and creating the customer organizational structure for a Microsoft Dynamics 365 environment. You will learn how to create and implement an Organizational Deployment Plan as well as design and execute a Data Import Strategy.
Lab 1: Design and implement a Dynamics 365 Deployment Plan
Lab 2: Design a Data Import Strategy
Module 3: Deploying and Administering the Dynamics 365 Environment
This module steps through the process to deploy and manage a Sandbox and Production instance of Microsoft Dynamics 365. You will learn how to create an Update policy to manage updates to Dynamics 365 instances.
Lab 1: Deploy and manage a Dynamics 365 Instance
Lab 2: Manage Dynamics 365 Updates
Module 4: Integrating Dynamics 365 with other Apps
This module introduces the concepts of integrating Microsoft Dynamics 365 with outside apps such as SharePoint and Exchange. You will learn how to configure various integration points as well as the process to create custom apps using App Designer.
Lab 1: Integrate Dynamics 365 with SharePoint
Lab 2: Integrate Dynamics 365 with Exchange
Lab 3: Create a custom app using App Designer
Module 5: Deploying Dynamics 365 for Outlook
This module looks at the approach to deploy, manage and support a Microsoft Dynamics 365 for Outlook environment, including configuration of the Outlook client components and synchronized fields.
Lab 1: Install and configure Dynamics 365 for Outlook
Module 6: Managing Dynamics 365 Mobile Environments
This module looks at different approaches to deploy, manage and support a Microsoft Dynamics 365 for Mobile environment, including configuration of the Dynamics 365 Phone and Tablet Apps.
Lab 1: Install and configure the Dynamics 365 Phone App
Lab 2: Install and configure the Dynamics 365 Tablet App
Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course ‘Introduction to Microsoft Dynamics 365’.