Microsoft PowerBI Solutions

Microsoft Dynamics 365


“Redefine your customer relationships with the complete, affordable customer relationship management solution for growing businesses."


Overview


Microsoft Dynamics 365 is a complete customer relationship management solution that enables businesses to consolidate all of the customer information they collect in a single location so they can create a clear picture of customers from first contact through purchase and post-sales.





Dynamics 365 and Power BI


Combine Microsoft Dynamics 365 with Microsoft Power BI to bring your sales data to life.





Mobile Apps for Dynamics 365


App Mobility. Your data and alerts anytime, anyplace.





Services


CRM solutions require planning, customisation, and deployment. TTS have a defined and proven methodology and implementation process for a successful deployment of Microsoft Dynamics 365 that can be applied to small, medium and large enterprises.

We can help your company leverage the power of Microsoft Dynamics 365 through our comprehensive managed services, including:


Strategy

Translating business objectives, performing gap analyses and mapping your business processes to Microsoft Dynamics 365

Solution Design and Implementation

Defining data models and entities, performing configuration and designing high-value business workflow and processes

Business Intelligence

Creating reports and business intelligence applications

Customisation

Extending Microsoft Dynamics 365 with Customisation Development Services

Integration

Connecting Microsoft Dynamics 365 to back-office enterprise-resource-planning and line-of-business applications

Deployment and Adoption

Deploying the solution and training users

Support and Maintenance

Through custom Service Level Agreements



Features


Works the Way You Do

Rich CRM capabilities with a native Microsoft Office experience.


Works the Way Your Business Does

Consistent customer processes with real-time business insight.


Works the Way Technology Should

Fast to deploy, simple to customize, and easy to manage


Sales

  • Opportunity management
  • Convert leads to opportunities and track throughout the sales cycle with customizable workflow rules

  • Sales process management
  • Convert Use customizable workflow rules and selling methodologies to help ensure opportunities are tracked and closed consistently and efficiently.

  • Pipeline optimization
  • Use analytical tools to provide sales people with qualified sales leads and opportunities.

  • Fax integration
  • Increase productivity within your company by enabling your employees to create, send, and receive faxes right from their desktop.

  • Quotes
  • Create accurate quotes using a full-featured product catalogue that supports complex pricing levels, units of measure, and discounts.

  • Order management
  • Convert quotes to orders that can be modified and saved until they are ready to be billed as invoices.

  • Sales force management
  • Measure employee sales performance and credit opportunities against a salesperson’s quota as they are closed.

  • Sales literature
  • Create, manage, and distribute sales and marketing materials, including brochures, white papers, competitor information, and more.

  • Direct e-mail
  • Increase sales productivity by selecting customers based on common characteristics, then use templates to send customized e-mails with special offers.

Customer Service

  • Case management
  • Create, assign, and manage customer service requests for each case from a central location.

  • Complete view of customer information
  • View all customer information to better understand specific customer needs and answer account-related questions.

  • Service scheduling
  • Manage and schedule even complex services with ease. Understand resource and equipment allocations, utilizations, and effectiveness.

  • Automated routing and queuing
  • Use customizable workflow rules to automatically route service requests.

  • Auto-response e-mail
  • Use customizable templates and workflow rules to generate and send auto-response e-mails to customer requests.

  • E-mail management
  • Maintain an accurate record of customer communications with automated tracking of customer e-mails that associates e-mails with appropriate customer records.

  • Searchable knowledge base
  • Publish support articles and other relevant support information to a searchable knowledge base.

  • Service contracts
  • Create and maintain service contracts and update contract information automatically when a support case is resolved.

Marketing

  • Marketing campaigns
  • Plan marketing campaign strategy based on budgets and expenses, promotion codes, target products, marketing collateral, and more.

  • Marketing lists
  • Create and manage lists for specific campaigns or for future use by any campaign. Create lists using existing customer information or importing contact information from various sources into a single repository.

  • Qualify lists
  • Query lists to locate accounts that meet specific criteria.

  • Campaign templates
  • Create a campaign and re-use it as a template for future campaigns.

  • Campaign execution
  • Track campaign activities, import leads, convert leads to opportunities, view cost and performance data, and more.

  • Track marketing information
  • View campaign performance reports; assess campaign success based on opportunities, cost versus payoff, and other criteria; and analyse marketing results.


Getting Started


To find out more about our Microsoft Dynamics 365 Solutions and Services please call one of our consultants who will be glad to arrange an on-site visit and consultation so that we may understand your requirements further.

Call us now on 1300 667 577 or use our contact form here.


Call 1300 667 577

Or

Use Our Online Form


Contact Us


Microsoft Dynamics 365 30 day free trial